REAL-TIME CUSTOMER IDENTITY
Your data warehouse is too late.
Customer identity is fragmented across commerce, apps, CRM, access, support, and marketing tools. Identiq connects every touchpoint into one real-time customer view.
Built for companies that need to know their customer before the moment is gone.
Built for operators who can't afford to lose customer context between systems.
Your customer exists everywhere. Your systems don't know it's the same person.
A ticketing platform sees one record. Your app sees another. Your CRM sees a contact. Your support tool sees a conversation. Your warehouse sees it later. None of them give you one usable customer identity in real time.
Fragmented identity
The same customer appears differently across every system you use.
Late data
Warehouses explain the past. Moments happen in real time.
Broken experiences
Disconnected systems create friction, weak personalization, and missed revenue.
AI without context
AI is only as useful as the identity behind the interaction.
THE MISSING LAYER
Identiq gives every interaction one customer truth.
Identiq sits between your systems and your experiences. It resolves identity across touchpoints, captures real-time events, and turns fragmented records into a live customer profile your teams and products can act on immediately.
- Identify customers across every touchpoint
- Resolve profiles in real time
- Stream behavior into one profile graph
- Activate product, marketing, and AI systems instantly
Layer 1
Touchpoints
Layer 2
Identity resolution
Layer 3
Profile graph
Layer 4
Activation
Three layers. One real-time customer view.
Identity layer
Connect people across systems, sessions, devices, and channels.
Event layer
Capture what happens as it happens, not hours later.
Activation layer
Send live customer context to products, teams, agents, and growth systems.
Built like infrastructure. Designed for operators.
Identity API
Resolve who the customer is across fragmented systems.
Event API
Capture behavior from web, app, commerce, access, and support.
Profile graph
Build a live customer timeline, not just another record.
Memberships & relationships
Model memberships, segments, and future relationship logic.
Composable by design
Connect to your CRM, warehouse, CDP, and operational stack.
AI-ready
Give copilots and agents the identity context they actually need.
What becomes possible when you actually know your customer
Personalization
Deliver relevant offers, messaging, and experiences based on identity and behavior.
Guest experience
Make websites, apps, and on-site interactions feel like one connected journey.
Growth
Spot repeat visitors, high-intent users, and expansion opportunities earlier.
AI
Power support agents, copilots, and intelligent workflows with live customer context.
You don't have a data problem. You have an identity problem.
The warehouse can wait. The customer cannot.
Start building your identity layerStart with identity. Expand from there.
Identity
A composable platform module for the real-time customer layer.
Events
A composable platform module for the real-time customer layer.
Profiles
A composable platform module for the real-time customer layer.
Activation
A composable platform module for the real-time customer layer.
Coming next
API-first from day one
Identiq is built to fit inside modern stacks, not replace them. Connect your systems, resolve customer identity, and stream real-time events into one composable model.
{
"person_id": "p_12831",
"touchpoints": ["commerce", "app", "access"],
"profile_status": "resolved",
"last_event": "purchase_completed"
}Questions operators ask first
Know your customer before the moment is gone.
Build the real-time identity layer your stack is missing.